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Resetting your Android Phone or Tablet to factory settings


If you need to reset your Android One device to its factory settings, you can do so by using the Settings menu to erase all your data or by using the Recovery menu.
By performing a factory data reset, all data — like your apps, photos, and music — will be wiped from the device. Any data stored in your Google Account will be restored when you sign in, but all apps and their data will be deleted and cannot be restored. Learn how to back up your data before performing a factory data reset.

Perform a factory data reset using the Settings menu

To perform a factory data reset using the Settings menu, follow these steps:
  1. Before you reset your Android One, see options for backing up and restoring your data.
  2. Open the Settings  menu on your device.
  3. Under "Personal," touch Backup & reset.
  4. Under "Personal data," touch Factory data reset.
  5. Read the information on the screen and touch Reset phone.
  6. If your device is password protected, you'll be prompted to enter your pattern, PIN, or password.
  7. When prompted, touch Erase everything to erase all data from your device's internal storage.
Your Android One device will erase all of your data and restart with its factory settings. You'll see the Welcome screen just as you did when you turned the device on for the first time.

Perform a factory data reset using Recovery mode

To perform a factory data reset using the Recovery menu, follow these instructions:
  1. Before you reset your Android One, see options for backing up and restoring your data.
  2. If your phone is on, turn it off.
  3. Press and hold the Volume up button and the Power button at the same time until the device turns on.
  4. Press the Volume down button to select "Recovery mode."
    • If you need to navigate to the "Recovery mode" option, use the Volume up button to move the arrow and theVolume down button to select it.
  5. You’ll see an image of an Android robot with a red exclamation mark and the words "No command."
  6. While holding down the Power button, press the Volume up button and release it.
  7. Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.
  8. Scroll down to "Yes - erase all user data" and press the Power button to select it.
Your Android One device will erase all of your data and restart with its factory settings. You'll see the Welcome screen just as you did when you turned the device on for the first time.
Note: If your phone becomes unresponsive at any point during these steps, you can restart it by holding down the Power button for several seconds. If that doesn’t work, try taking the battery out and putting it back in and starting the steps again.


sourced from
https://support.google.com/android-one/answer/6088915?hl=en

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